FAQ

Account Registration

How do I create an account?

Create your account in less than a minute.

  1. Go to registration in our website.
  2. Enter your personal data and submit the form.
  3. We’ll send a verification email to complete your registration.
I can't log in to my account. What should I do?

Don’t worry. If you forgot your password, you can reset it by clicking on the Forgot Password option in the Log In box. We will send you an email with the link to reset your password.

Can I place an order without making an account?

No problem. You’re welcome to shop on our website as a guest.

Order and Payment

How to shop online?
  1. Click on your preferred product and review the product details.
  2. Click Add to Cart.
  3. Proceed to the Checkout page and enter your complete delivery address, contact details and preferred payment method.
  4. Once you’re all set, submit your order to finalize your purchase.
  5. We’ll send a confirmation email with your order summary, reference number and delivery details.
What are the accepted payment methods?

You can pay online through Credit or Debit Card, GCash, or Maya.

What is Click and Collect?

Shop online and pay and collect in store. Experience fast and easy shopping with Click and Collect!

  1. Order your items on our website.
  2. Select your preferred store to pick-up your item, and fill in your contact details.
  3. Wait for an e-mail and SMS notification within 1-2 days confirming once the item is ready for pick-up.
  4. Pay and collect your order at your chosen store.
Can you help me check if the item is available at my preferred Accenthub store?

Please contact your preferred Accenthub store at their hotline below to check product availability:

Accenthub Stores 

Shipping and Delivery

Which areas can you deliver to?
  1. We can deliver gadgets and appliance orders nationwide.*

    *with the exception of select areas outside of our logistics partners’ serviceable areas.

How long is the delivery period?

For Mega Manila and Luzon, kindly allow 3 to 7 working days for us to process and deliver your orders.

For Visayas and Mindanao, kindly allow 7-15 working days for us to process and deliver your orders.

Do you offer same day delivery?

Yes, we do. Order online before 1pm today and we’ll deliver it on the same day!

Same Day Delivery is available everyday! We deliver within Metro Manila.

What are the requirements that I need to present upon delivery?

Please present 2 valid IDs upon delivery.

Can someone else receive the package for me?

If you won’t be able to personally accept your order, you can authorize someone else to receive it. Please provide an authorization letter and a copy of your valid ID.

What if I missed or failed to receive my order?

No need to worry. We will reschedule the delivery.

Take note that we will make a maximum of 3 attempts to deliver your order. The 3rd attempt will cost an additional shipping fee.

Keep your phone open for texts or calls from our delivery crew. They will notify you once they arrive.

To provide us with more contact details, you may email our customer care team at customerservice.accenthub@gmail.com.

What is the list of accepted and valid IDs?

We accept the following primary and secondary IDs:  

Primary

Digitized

Government ID

SSS or Unified Multipurpose ID

GSIS ID

Driver’s License

Professional Regulation Commission (PRC)

Passport

Secondary ID

Voter’s ID

Postal ID

TIN ID

Company ID

Senior Citizen ID

NBI ID

Return, Refund, and Exchange

How can I cancel my order?

If your order has not been packed or shipped, you may still cancel it. Send us an email with your order number at customerservice.accenthub@gmail.com.

How can I return or exchange my order?

We only accept returned products for the reasons below:

  • Wrong delivered item
  • Defective item
  • Damaged item
What should I do if I received a damaged / defective / wrong item?

We’re sorry for this issue. Please report the damaged (physical damage, dents, scratches) or wrong item within 24 hours to our customer care team at customerservice.accenthub@gmail.com. Also send a photo of the physical appearance of the product and packaging box.

Please report the defective item within 7 days after receiving your order to our customer care team at customerservice.accenthub@gmail.com. Our customer care specialist will get in touch and arrange your return request soon.

Some items are missing from my order.

Send us an e-mail with your order number at customerservice.accenthub@gmail.com. Our customer care specialist will look into it and have the missing item delivered at the earliest convenience.

When will I receive my refund?

Processing for refund through credit card and over-the-counter transactions will be within 15-30 business working days.

For over-the-counter transactions, refund will be subject for check releasing. You can select your preferred Accenthub store to claim the check. Our customer service agent will notify you when it’s ready for release.