FAQ

Account Registration

Create your account in less than a minute.

  1. Go to registration in our website.
  2. Enter your personal data and submit the form.
  3. We’ll send a verification email to complete your registration.

Don’t worry. If you forgot your password, you can reset it by clicking on the Forgot Password option in the Log In box. We will send you an email with the link to reset your password.

No problem. You’re welcome to shop on our website as a guest.

Order and Payment

  1. Click on your preferred product and review the product details.
  2. Click Add to Cart.
  3. Proceed to the Checkout page and enter your complete delivery address, contact details and preferred payment method.
  4. Once you’re all set, submit your order to finalize your purchase.
  5. We’ll send a confirmation email with your order summary, reference number and delivery details.

You can pay online through Credit or Debit Card, GCash, or Maya.

Shop online and pay and collect in store. Experience fast and easy shopping with Click and Collect!

  1. Order your items on our website.
  2. Select your preferred store to pick-up your item, and fill in your contact details.
  3. Wait for an e-mail and SMS notification within 1-2 days confirming once the item is ready for pick-up.
  4. Pay and collect your order at your chosen store.

Please contact your preferred Accenthub store at their hotline below to check product availability:

Accenthub Stores 

Shipping and Delivery

  1. We can deliver gadgets and appliance orders nationwide.*

    *with the exception of select areas outside of our logistics partners’ serviceable areas.

For Mega Manila and Luzon, kindly allow 3 to 7 working days for us to process and deliver your orders.

For Visayas and Mindanao, kindly allow 7-15 working days for us to process and deliver your orders.

Yes, we do. Order online before 1pm today and we’ll deliver it on the same day!

Same Day Delivery is available everyday! We deliver within Metro Manila.

Please present 2 valid IDs upon delivery.

If you won’t be able to personally accept your order, you can authorize someone else to receive it. Please provide an authorization letter and a copy of your valid ID.

No need to worry. We will reschedule the delivery.

Take note that we will make a maximum of 3 attempts to deliver your order. The 3rd attempt will cost an additional shipping fee.

Keep your phone open for texts or calls from our delivery crew. They will notify you once they arrive.

To provide us with more contact details, you may email our customer care team at customerservice.accenthub@gmail.com.

We accept the following primary and secondary IDs:  

Primary

Digitized

Government ID

SSS or Unified Multipurpose ID

GSIS ID

Driver’s License

Professional Regulation Commission (PRC)

Passport

Secondary ID

Voter’s ID

Postal ID

TIN ID

Company ID

Senior Citizen ID

NBI ID

Return, Refund, and Exchange

If your order has not been packed or shipped, you may still cancel it. Send us an email with your order number at customerservice.accenthub@gmail.com.

We only accept returned products for the reasons below:

  • Wrong delivered item
  • Defective item
  • Damaged item

We’re sorry for this issue. Please report the damaged (physical damage, dents, scratches) or wrong item within 24 hours to our customer care team at customerservice.accenthub@gmail.com. Also send a photo of the physical appearance of the product and packaging box.

Please report the defective item within 7 days after receiving your order to our customer care team at customerservice.accenthub@gmail.com. Our customer care specialist will get in touch and arrange your return request soon.

Send us an e-mail with your order number at customerservice.accenthub@gmail.com. Our customer care specialist will look into it and have the missing item delivered at the earliest convenience.

Processing for refund through credit card and over-the-counter transactions will be within 15-30 business working days.

For over-the-counter transactions, refund will be subject for check releasing. You can select your preferred Accenthub store to claim the check. Our customer service agent will notify you when it’s ready for release.